Who are we? Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:   

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you! 

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.   

As you know, every person is different and so is every role in a company.  That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. 
We look forward to meeting you!

Job description

Take your career to the next level with Amaris Consulting as an Process Analyst - Spain. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by improving monitoring infrastructure. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

 

✍️ WHAT WOULD YOU NEED? ✍️

 

ITIL 4 Foundation Certification (mandatory). ITIL 4 Managing Professional or certifications focused on problem management or continuous improvement. 4 to 6 years of experience in process analysis and IT service management. Minimum 2 years of practical experience managing processes under ITIL, with a focus on functional problem management. Strong knowledge of the ITIL 4 framework, particularly in problem management, incident management, and continuous improvement. Experience with ITSM tools such as ServiceNow, Jira Service Management, BMC Remedy, or similar. Ability to conduct root cause analysis (RCA) and propose functional solutions. Basic knowledge of analytical and functional reporting tools (preferred). Excellent analytical and problem-solving skills. Effective communication with functional teams, technical teams, and stakeholders. Strong organizational and prioritization skills to handle problems and projects simultaneously. Fluent in English and Spanish.