Process Analyst (IT Process Analysis)

Company:

Boeing Poland sp. z o.o. EFS

The Boeing Company, Information Digital Technology & Security (IDT&S) is seeking an IT Knowledge Management Process Analyst (Level 4) to join our Infrastructure & Operations (I&O) organization.

The Knowledge Management Process Analyst will own the end-to-end Knowledge Management process within the GSEP (ServiceNow) Platform and ensure overall quality of the entire GSEP knowledge management module which includes knowledge for end-users, service desk agents and service providers. The individual in this role will act as the steward of all IT knowledge standards and processes and acts as liaison between the GSEP Program Team & the knowledge management user community. The ideal candidate will possess understanding of Agile methodology, IT Service Management and IT Product Management and have experience working within a large-scale content management framework.

Position Responsibilities:

Directs activities to define, deploy, evaluate, educate, and support IT knowledge process workflow analysis.Maintains IT knowledge process governanceIdentifies qualitative and quantitative Key Performance Indicator measures for continuous improvement.Hosts IT knowledge community of practice to maintain stakeholder engagement and communicationsLeads complex risk and opportunity evaluations to determine business value rationaleLeads activities to define strategic and tactical implementation plansModel Seek, Speak, Listen to help establish a culture of accelerated performanceHost regular user group meetings with IT knowledge stakeholder team to discuss current issues relative to GSEP Knowledge Management processes, governance, usability, KPI’s, standards and long/short-term projectsEstablish & maintain IT Process knowledge governance with regards to access control policy, usability and standardizationProvide guidance & mentoring to individual KM stakeholders as neededHost regular group meetings with HR KM team to share best practices, communicate changes in ServiceNow KM environment, and negotiate process changesTeam with Incident Management & Service Desk Operations to develop common processes across teams to ensure data quality & continuity exist in knowledge.Ensure KM policy & activity complies with and conforms to SD policy and practicesLeverage ServiceNow technology to optimize KM onboarding for SDCollaborate with larger GSEP Process Analyst team & GSEP Program Team to ensure overarching team strategy is appropriate & KM process is understood & representedPartner with individual GSEP Process Analysts as needed on related knowledge management offeringsEstablish & adhere to GSEP Knowledge Management adoption strategy; Evangelize KM adoption to IT communityTeam with IT&DA Knowledge Management Process Owner to develop program strategy, road map, team objectivesContent publisher: Daily publication of new and updated knowledge content in ITSM spaceDocument & maintain all KM policy/procedural content; Maintain KM training materialsPerform scheduled & unscheduled audit all of GSEP knowledge (Answer IT & IT Admin KB’s) for quality, continuity & adherence to standards; Develop improvement plans for individual collection ownersMaintain & administer GSEP knowledge management Access Control PolicyMaintain knowledge base architecture & parameters for scaleConsultation with new Knowledge Management practitioners to ensure current environment is appropriateDevelop and perform training /mentoring for knowledge professionals specific to enterprise KM repository

Key Competencies

Communication:

Ability to understand and communicate strategic and functional concepts to all business stakeholdersStrong written and verbal communication skill, formal and informal, face-to-face or virtualFacilitate presentations that convey strategy and action plans in a clear and concise mannerAbility to translate stakeholder requirements into effective user stories.

Initiative and Problem Solving:

Actively seeks solutions to problems before being asked or directedAble to exercise good judgment by making effective, well-informed decisions facilitated by data-driven analysisSkilled at balancing multiple competing priorities and deadlines; Ability to manage long-term projects and strategic initiativesAbility to visualize the impact of Knowledge Management as a part of a larger framework, and the importance of strong partner relationships to achieve common goals and maintain program stability

Teamwork:

Establishes and maintains good working relationships; Seeks consensus from peers and stakeholdersAble to motivate a user community by effectively defining program goalsAdaptable and flexible: Maintains effectiveness when experiencing changes in work environments, work priorities and organizational needs

Process Management:

Ability to understand, document and communicate internal and external processesWillingness and ability to organize people, processes and data into efficient order; takes initiative on process and data quality improvementAbility to see the opportunity to simplify complexity and bureaucracy

Basic Qualifications (Required Skills/Experience):

Understanding of ServiceNow (GSEP) knowledge managementTechnical writing/editing skills with high attention to detail and standardizationExperience supporting or implementing a large-scale IT knowledge base/content management system (including taxonomy and architecture)Project Management & LEAN experience\Demonstrated ability to work in a dynamic, fast-paced environment

Preferred Qualifications (Desired Skills/Experience):

Ability to build strong networks across organization boundariesUnderstanding of IT services, service readiness and the required deliverables / outcomesWorking knowledge of basic IT Service Management and Service Desk operating proceduresExperience with software implementation programs in a large-scale environmentAnalytical skills with ability to dissect important details while maintaining a perspective on the big pictureExperience using SAFe Agile methodology

Work Authorisation: 

This requisition is for a locally hired position in Poland. Candidates must have current legal authorisation to work immediately in Poland. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Join us if you want to:

Market competitive salary and performance-based incentive programHave flexible working hours Enjoy additional paid days off for Christmas break (December 24th-January 1st) Broaden your experience in international software projects, technical workshops, and hackathons - OPTIONAL for software roles Develop professional skills with our virtual learning tools and platforms Benefit from Learning Together Program and MyBenefit program Benefit from Employee Recognition Program Get Medical Plan (Medicover/LuxMed) and life insurance (Warta S.A.) for you and your Family Participate in Employee Pension Scheme (PPE) Enjoy and create with us friendly and inclusive atmosphere in workplace Cooperate and exchange knowledge with international team where we support and respect each other Cooperate and exchange knowledge with world class global engineering team

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Poland)