Site Name: Poznan Business Garden, Bengaluru Luxor North Tower Posted Date: Feb 13 2025 GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. We are seeking an innovative and strategic Process and Systems Lead – AI Solutions to join our dynamic team. This pivotal role aims to enhance the People Experience by leveraging artificial intelligence to optimize the help and support provided by our People Services group. Reporting to the Global Solution Owner for People Services, the successful candidate will drive the evolution of our support services, ensuring that our AI systems are effectively shifting queries from Tier 1 to Tier 0 (self-service) and expediting tasks that reach the People Services group. Process and Systems Lead - AI Solutions Key Responsibilities: AI Integration and Optimization: Develop and implement AI solutions that intelligently address and resolve employee queries, reducing reliance on Tier 1 support and enhancing self-service capabilities. People Experience Enhancement: Focus on improving the overall People Experience by ensuring AI systems provide accurate, timely, and contextually appropriate responses to employee inquiries. Query Management: Analyze, design, and implement processes that enable AI to handle a higher volume of common queries autonomously, thus freeing up People Services resources for more complex issues. Efficiency in People Services: Identify and employ AI applications to expedite and streamline tasks within the People Services group, aiming to reduce or eliminate manual intervention. Data Analysis and Reporting: Monitor AI performance metrics and conduct regular analysis to continuously improve the accuracy and efficiency of AI solutions. Collaboration: Work closely with the Global Solution Owner for People Services and other stakeholders to align AI initiatives with business goals and employee needs. Training and Development: Lead training sessions and workshops to ensure that People Services team members are well-equipped to leverage AI tools and understand their functionalities. Stay Current with AI Trends: Keep abreast of the latest advancements in AI and machine learning, and evaluate their potential application within the People Services context. Why You? Basic Qualifications: Proven experience in implementing AI solutions, preferably within a operations or customer support environment. Strong understanding of applications of machine learning algorithms, natural language processing, and AI tools. Exceptional analytical and problem-solving skills, with a track record of improving processes and systems through AI. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Experience in project management and leading technology-driven initiatives. Familiarity with data privacy regulations and ethical considerations in AI. Why GSK? Career at one of the leading global healthcare companies Annual bonus Holiday bonus Awards for outstanding performance, recognition awards for additional achievements and engagement Company car or car allowance Company shares Free life insurance PPE Sports cards (Multisport) Private medical care (2 providers to choose from) Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic) Possibilities of development within the role and company’s structure Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings) Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities) Supportive community and integration events Modern office with creative rooms, fresh fruits everyday Free parking, locker rooms and showers As an employer committed to Diversity and Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs. #LI-GSK #LI-HYBRID #LI-DEI Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. 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