Responsibilities 

Operational 

- Monitor and ensure all customers’ and vendors' requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile according to customers and vendors requirements. 

- Ensure vendor’s documents to customers are delivered in a timely, accurate and complete manner. 

- Execute and adhere to customers’ service requirements based on instructions. 

- Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact. 

- Continuously intensify relationship to maintain and protect customers. 

- Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfactions. 

- Ensure customers reports are provided timely and accurately. 

- Monitor and manage bookings. 

- Follow up for Services related matters with concerned parties. 

- Ensure Daily Productivity targets are met at the required quality level.

- Produce relevant and accurate documents in a timely manner, according to the customer profile and location profile. 

- Minimize pending queue and incomplete documents at any point of time. 

- Meet and exceed customers agreed performance metrics in the least cost manners. 

- Evaluate, investigate and trouble shoot service issues to improve service delivery standards and minimize cost impacts. 

Qualifications 

EDUCATION 

General Education 

Bachelor's Degree or Equivalent 

EXPERIENCE 

General Experience 

Associate - Minimum 1 year of working experience in related field. 

Expert - Minimum 3 years of experience in related field. Customer oriented and possess good command of English Language - both written and oral. 

Specialist - Minimum 5 years of experience in related field. Strong command of English Language.