Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate for Unsecured Lending Verification team – Customer Care
Responsibilities
• Process verification for customer requests for credit cards and Personal Loan applications originated through Online, Retail and Direct channel. The Services shall be performed in accordance with Standard Operating Procedures (SOP), which will be made available. The Services to be provided are as below:
• process Unsecured Lending credit verification requests to unconditional approval
• make outbound and inbound calls required to process application · actively manage work in progress (WIP) requests
• resolve any banker or customer escalations in timely manner · provide performance reporting
• alert Unsecured Lending team of any challenges or escalations requiring further review
Minimum Qualifications
• High School / Senior High School graduates are accepted, College graduates are preferred
• Ability to perform in a fast-paced and high volume service center with prior experience in banking industry
• Ability to read income, liability and expense statements
• Ability to drive great customer experience with solution-oriented mindset while complying to rules and policies set up by the bank
• Ability to multi-task alongside compliance to the process
• Shall pose no challenges in adhering to work schedules
• Detail oriented
Preferred Qualifications
• Proficient computer skills and attention to detail
• Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
• Displays excellent problem solving and decision-making skills
• Negotiation and analytical skills
• High level of integrity
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.