Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Fraud (Practioner)

As a Fraud Chargeback Associate, your role will be focused on processing cardholder dispute transactions within established card networks (Visa, Mastercard, Discover, AMEX, etc…) guidelines, and in alignment with federal rules and regulations. A Fraud Chargeback Associate ensures disputes and recovery efforts are processed within business parameters to mitigate financial losses.

Responsibilities

· Handle all aspects of the dispute process in compliance with established card network mandates, federal and state rules and regulations.

· Review, research and initiate dispute inquiries from cardholders, financial institutions, and internal departments for the client.

· Ensure compliance with all federal and state regulations to resolve billing errors (including all aspects of Reg E and Z).

· Handle Omni Channel inquiries from cardholders, financial institutions, and internal departments regarding disputes within established SLAs.

· Timely escalation as required to the appropriate resource issues that are unable to be resolved by the agent.

· Handles/resolves non-posted items, retrieval projects and authorization chargebacks.

· Meets the standards of the job, such as KPIs, quality standards, and adherence to schedule.

· Other related duties assigned as needed.

Qualifications we seek in youMinimum Qualifications / Skills

· Minimum Graduate or Post Graduate.

· Excellent customer service skills that build high levels of customer satisfaction.

· Effective verbal and written communication skills.

· PC knowledge and MS Office applications.

· Detail-oriented with good organizational skills.

· Ability to manage multiple tasks in a fast-paced environment.

· Ability to work both independently and in a team environment.

· Ability to maintain confidentiality.

Preferred Qualifications/ Skills

· Experience in call center, fraud, or banking experience.

· Knowledge of card networks (Visa, Mastercard, Discover, AMEX, etc…) operating rules and regulations and federal and state regulations.

· Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing.

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.