Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Trust Safety

Adopting and implementing best practices to manage customer experience, service, quality, and efficiency. Provides clients with the best possible experience for their customers.

Responsibilities:

· Review CS tool activities logs

· Review Superset and identify the potential threat.

· Highlight any suspicious or major findings in real-time.

· Communicate issues to mgmt.

· All the activities should be thoroughly checked and audited.

· Corrective action should be done by the compliance team in real-time with proper documentation.

· CS tool - To check the action and timing along with the losses or status of the account to ensure 100% compliance.

· Zendesk - To validate customer requests with action taken by agents.

· Slack - To check the communication in case of no ticket or no CS tool note.

· Google Sheet (Protected sheet) - To update all their comments and findings on real-time.

Qualification we seek in you

Minimum qualifications

· Auditing/Compliance Experience

· An eye for detail

· Organized

· Good verbal and written communication skills

· Excellent judgment and the ability to make tough calls in ambiguous situations.

· An empathetic approach to dealing with sensitive Trust Safety concerns

Preferred Qualifications

· Proficiency in the Microsoft Office program (Word, Excel, PowerPoint)

· Has a quality focus, along with ability to read, understand, and follow procedures.

· Ability to share feedback in a positive manner Must be flexible to any shift

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.