Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of [Process Associate], [Customer Care]
In this role, CSR is responsible for providing assistance to our customers by addressing their inquiries related to eligibility, benefits and claims.

Responsibilities
•Answers questions resolves issues based on phone calls/letters from members, providers plan sponsors, categorizing level of priority of requests coordinating with the appropriate staff.
•Documents tracks contacts with members, providers plan sponsors
•Determines applicable coverage provisions verifies member plan eligibility.
•Associates explains eligibility and benefits of the member with how the claim or reimbursement is handled or processed.
•Processes correspondence requests depending on the customers’ needs.

Qualifications we seek in you
Minimum Qualifications / Skills
•College Level
•Excellent Written and Communication skills

Preferred Qualifications/ Skills
•Preferably with healthcare background but no BPO experience required
•Willing to work shifting schedules and onsite
•Able to multitask
•Willing to work in 100% onsite work setup
•Has good understanding of medical terminologies
• Demonstrate accuracy and attention to detail

Why join Genpact?
•Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
•Make an impact – Drive change for global enterprises and solve business challenges that matter
•Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
•Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
•Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.