Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate -Customer Service Associates

ResponsibilitiesExpertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolutionBe able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistanceCustomer Service for American consumer credit card customersUse of CRM tools collecting/documenting detailed informationAbility to utilize tools and resources appropriately to efficiently resolve customer inquiriesMinimum QualificationsAt legal age by the time of applicationGood communications skills in EnglihsHigh School / Senior High School graduates are accepted, College graduates are preferredAbility to perform in a fast-paced and high volume service centerAbility to multi-task alongside compliance to the processShall pose no challenges in adhering to work schedulesFlexible to work in any scheduleExcellent data entry skillsDetail orientedPreferred QualificationsAble to demonstrate compassion while maximizing chance to create rapport with the customerHas previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit CardsDisplays excellent English oral and written communication skills - using accurate grammar with smooth flowDisplays excellent problem solving and decision-making skillsProficient computer skills and attention to detailSignificant months of experience in the phone customer service field is desiredNegotiation and analytical skillsHigh level of integrityAbility to multi-task

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.