Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Invoice To Cash (Generalist)

The AR Specialist works as a face of GE Healthcare for the customer and acts as the liaison between customers and several departments of GEHC. They are responsible for maintaining and managing customer’s accounts and ensuring a smooth inflow of cash on past due invoices.

ResponsibilitiesContact customers via calls and emails. Send out invoices and request payment. Resolve customer complaints, disputes and research account discrepancies. Process Credit Card Payments. Keep check on all other payments and ensure a correction application of monies If debtor will not pay or is being non-cooperative, escalate, involve and communicate with all stakeholders. Arrange for payments to bring the account current and follow up to insure obligation is satisfied. Rationalize payment plans with customers if required. Monitor customer account details for non-payments, delayed payments and other irregularities Maintain call logs and expected payment dates. Document collections notes in Billing System Forecast cash collections and participate in presentations of account receivables information to multiple stakeholders. Recommendation of accounts for 3rd party collection. (Legal) and or reserve/write off. Working with Credit Collections team on projects assigned to improve processes to better service Internal business units. Ensure compliance with all prevailing policies and procedures (which includes AML and KYC policies) Supporting the Cash Application function to allocate receipts to customer accounts Liaise regularly with client groups at various GE Businesses to troubleshoot any issues Attend to ad-hoc job related tasks as assigned by Supervisor. Qualifications we seek in youMinimum Qualifications / Skills

· Should have at least a diploma or university degree, and have experience in AR management, customer service call center or financial services.

· Knowledge of an Asian language (Japanese, Thai, Hindi, etc. would be an added advantage).

· As a team member, you have excellent interpersonal and communication skills.

· You are a results-oriented person with a customer-first attitude.

· You are proactive, self-starter with strong organizational and analytical skills.

· You have demonstrated in your work assignments that you can successfully manage multiple tasks and priorities, as well as cultivate long-term relationships at all levels of customer organization.

· You have demonstrated success in reducing past due receivables and improving other receivables metrics along with knowledge of accounts receivables techniques and export procedures.

Preferred Qualifications/ Skills

Excellent Communication skills

Basic knowledge of MS Office

Good Customer handling skills

Ability to navigate between multiple screens

Efficiency in multi-tasking

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.