With a startup spirit and 115,000 curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate, Customer Care - Collections
Collections Representative handles outstanding accounts receivable dollars from businesses to help cure the accounts and resolving customer billing problems.

Responsibilities
• Should be able to work in blended environment catering both Inbound Outbound Calls.
• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services.
• Ensure that the account becomes current provide solution to keep it current for long term.
• Willing to take additional training as suggested by management.
• Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses.

Qualifications we seek in you
Minimum Qualifications / Skills
• Good Attendance Record
• Good written and verbal communication skills
• With high level of confidentiality and professionalism
• Basic/Good Computer Skills
• Basic knowledge in MS Word Excel
• Willing to rotate shifts and weekly offs
• Open and receptive to feedback
• Ability to work in a fast-paced environment where standards of quality and timelines are established.
• High on integrity to ensure compliance.
• Ability to work on a team.

Preferred Qualifications/ Skills
• With or without BPO or contact center experience
• Must be amenable to work onsite – Balanga, Bataan site
• Assertive and confident
• Strong negotiation skills
• Problem solver with procedure driven judgment to find the best solution.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.