With a startup spirit and 115,000 curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate, Trust and Safety

In this role, you will support customers in English, email, and other support tools.

Responsibilities

· Provides prompt and efficient service to client including appropriate escalation of any issues.

· Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

· Actively seek solutions through logical reasoning

· Demonstrates strong problem-solving capabilities and assist customers in case of any issues.

· Serve as an advocate for the user community.

· Label content and flag for action

· Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.

· Provide Email/Chat, back-office operations support and troubleshoot and resolve issues and to also provide 3rd party app support testing.

Qualifications we seek in youMinimum Qualifications / Skills

· Able to work on midnight, 24 X 7 rotating weekday, and weekend shift on a rotational basis, based on the schedule and business requirement.

· Any Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree

· Fresh graduate or candidate with experience in service support/related field

· Effective, clear, and professional written communication in English and Bahasa to support clients (Read and write grammatically correct sentences) via Chat, Email and other support tools.

· Flexibility to take on multiple tasks, problem solving/critical thinking skills.

· Demonstrates composure, professional attitude and technical (Computers, Internet) savvy.

· Preferably with service support experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.