Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate – Customer Care (Deductions Analyst)
In this role, the Deductions Analyst is responsible for ensuring the accurate and timely resolution of customer deductions from accounts receivable.
He/She will work closely with internal departments, such as sales, customer service, and finance, to address deduction issues and maintain a healthy accounts receivable portfolio.

Responsibilities
• Manage/Review and analyze customer deductions to identify root causes and discrepancies
• Investigate and gather necessary information to understand the nature of deductions
• Communicate effectively with internal teams, including Sales, Customer Service, Finance, to gather relevant information and resolve deduction issues
• Collaborate with customers and stakeholders to obtain necessary documentation and clarification
• Develop and implement strategies to recover funds associated with invalid or unauthorized deductions
• Implement corrective actions to prevent future deductions and improve overall accounts receivable processes
• Maintain accurate and detailed documentation of deduction-related activities
• Generate reports on deduction trends, recovery efforts and process improvements
• Identify opportunities continuously for process improvements in the accounts receivable and deductions management processes
• Provide recommendations to streamline procedures and enhance efficiency

Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor’s degree in Accounting, Finance or related field
• Previous experience in accounts receivable, deductions management, or a related financial role
• Familiarity with accounting software, ERP systems and Microsoft Office suite

Preferred Qualifications/ Skills
• Preferably from food/Consumer Packaged Goods (CPG) industry but not required
• Ability to to work in a team and good interpersonal skills
• Demonstrate a high level of self-motivation, energy and flexibility
• Ability to adapt to changing business needs and implement effective solutions
• Understanding of the industry and customer-specific requirements related to deductions
• Experience in working collaboratively with cross-functional team
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.