Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care

We are looking for a Process Associate , whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.

Responsibilities

Ability to handle difficult interactions with customers via chat and phone

Adherence to compliance policy.

Work under specific goals and manage AHT

Proficiency in customer service skills.

Problem solving skills.

Keep the data base updated with the customers information and status.

Qualifications we seek in you

Minimum Qualifications / Skills

High school diploma

Good Communication skills, 90% in both spoken and written English

Proficient in M.S Office software specially in Excel and PowerPoint

Ability to work under pressure under specific goals and manage AHT

Results oriented and good people skills.

Customer Service Background is a must.

Schedule Flexibility is a must

Preferred Qualifications/ Skills

Think creatively to meet the needs of the customer

Have the ability to multi-task with excellent follow through

Ability to effectively communicate through phone and email

Strong analytical and strategic thinker

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.