Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.

Responsibilities

Respond to customer queries and customer concerns

Provide support for data collection to enable Recovery of the account for end-user

Maintain a deep understanding of client processes and policies

Reproduce customer issues and escalate product bugs

Provide excellent customer service to our customers

Exhibit a capacity for critical thinking and analysis.

Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

Graduate (Any Discipline)

Freshers are eligible

Preferred qualifications

Previous experience in a customer service role chat/email/voice

Effective probing skills and analyzing / understanding skills

Analytical skills with customer-centric approach

Excellent proficiency with written English and with a neutral English accent

You should be able to work on a flexible schedule (including weekend shifts)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.