Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Process Associate, Customer Care 

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.  

Responsibilities   

Use Customer’s proprietary software in to sketch residential and commercial roofs from aerial imagery, within the United States

Analyze building architecture to complete diagrams accurately

Communicate in English verbally and through chat using our communication platform

Provide constructive feedback to the team

Contribute to a shared resource workspace

Help to document processes, create training material, and manage tasks

Update training material

Assist new hires as they integrate into the team environment

Contribute to the improvement of our processes and procedures

Respond to customer queries and customer concerns through chats and emails

Provide support for data collection to enable Recovery of the account for end-user  

Maintain a deep understanding of client processes and policies  

Reproduce customer issues and escalate product bugs  

Provide excellent customer service to our customers  

Exhibit a capacity for critical thinking and analysis.  

Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment  

Qualifications we seek in you 

Minimum Qualifications / Skills 

HS/SHS Graduate  

Relevant experience

Strong attention to detail

Medium to High level computer/application proficiency- (Example: Good with navigation, operating systems, basic graphics and software usage and so on..)

Good understanding of basic concepts in Maths like- Geometric figures, scale and measurements

Ability to self-manage

Proficient in the English language

Ability to effectively manage time priorities

Follows defined processes consistently

Consistently takes action on feedback given

Communicates effectively through various communication channels

Proficiency in technical troubleshooting

Works collaboratively

Preferred Qualifications/ Skills 

Previous experience in a customer service role chat/email/voice 

preferred/recommended experience: Eagle view, Roofr, RoofScope 

Effective probing skills and analyzing / understanding skills  

Analytical skills with customer-centric approach  

Excellent proficiency with written English and with a neutral English accent  

You should be able to work on a flexible schedule (including weekend shifts)  

Effectively manage time and priorities

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.