Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care

In this role, agent is responsible for providing support to the Outreach Department by updating, maintaining records and schedule chart retrieval on required Provider Offices.

Responsibilities

Research internet for disconnected, wrong, and/or no data telephone numbers for required Provider Offices.

Contact Provider offices to verify members are at their location.

Contact provider offices to locate missing charts from uncompleted sites.

Follow up on pull list returned from provider office to identify location or disposition of charts.

Monitor printer and fax queue for correspondence returned from provider offices.

Review and track unsent faxes to determine reason and obtain a resolution.

Schedule chart retrieval and provide list of requirements

Qualifications we seek in you

Minimum Qualifications

High school diploma

Excellent Written and Oral communication skills

Willing to work shifting schedules

Able to multitask

Preferred Qualifications/ Skills

Proficient with Microsoft Word and Excel

Proven customer service experience

Demonstrate accuracy and attention detail.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.