Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care

Responsibilities

Manages customer concerns with the objective of maintaining positive customer relationship with the organization

Handle customer complaints, provide appropriate solutions and alternatives

Respond to customer queries and provide solutions over the phone

Review previous inquiries and responses, gathering and researching information

Verify customer information as part of due diligence

Qualifications we seek in you

Minimum Qualifications

Must meet and maintain the required language proficiency requirements.

Willing to work different shifts including night, weekend schedules and overtime

Ability to deliver information at customer’s knowledge level in a comprehensible manner.

Preferred Qualifications/ Skills

BPO or contact center experience (Collections or Customer Service background)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.