Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care - Collections

Collections Representative handles outstanding accounts receivable dollars from businesses to help cure the accounts and resolving customer billing problems.

Responsibilities

Should be able to work in blended environment catering both Inbound Outbound Calls.

Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services.

Ensure that the account becomes current provide solution to keep it current for long term.

Willing to take additional training as suggested by management.

Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses.

Qualifications we seek in you

Minimum Qualifications / Skills

Good Attendance Record

Good written and verbal communication skills

With high level of confidentiality and professionalism

Basic/Good Computer Skills

Basic knowledge in MS Word Excel

Willing to rotate shifts and weekly offs

Open and receptive to feedback

Ability to work in a fast-paced environment where standards of quality and timelines are established.

High on integrity to ensure compliance.

Ability to work on a team.

Preferred Qualifications/ Skills

With or without BPO or contact center experience

Must be amenable to work onsite – Balanga, Bataan site

Assertive and confident

Strong negotiation skills

Problem solver with procedure driven judgment to find the best solution.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.