Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Associate, Insurance

In this role, delivery best in class performance and assist in the growth of our core business through exceptional performance in Claims and customer service area for leading US based Insurance company. This is achieved through robust customer centric conversations and prompt in resolving customer issues/needs. This is a full time role and would involve leading various tasks like the following (indicative - but not limited to:

Responsibilities

Take inbound calls from policy holders/agents about existing policy of employee benefits, annuity, disability inquiries/servicing or claims related 

Perform all task and responsibilities as per process guidelines and procedure 

Adherence to shift timing/schedule 

Perform on key metrics and targets - AHT, CSAT, and SL etc. 

Comprehension of customer ask and attempt to first time resolution  

Abide to all Genpact code of conduct and policies . 

Day to Day expectations may change

Ensure team goals and target are met or exceeded

Qualifications we seek in you

Minimum qualifications

High school diploma required, Bachelor’s degree or equivalent is preferred 

Relevant experience in International Call Center Customer Service in insurance or financial area 

Preferred qualifications

Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge  

Knowledgeable in using MS Office (Excel, Word and PowerPoint) with minimum avg speed of typing 40 WPM, accuracy 90% 

Can do multi-tasking 

Ability to work without direct supervision 

Effectively listen, comprehend and ability to simplify and  articulate clearly 

High on empathy and patience to deal with irritated and at critical condition customer 

Eye for details 

Work under pressure and meet campaign KPI’s  

Team player, supporting and assisting colleagues whenever possible  

Excellent organizational and time management skills  

Proactively set own goals and open to development feedback

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.