Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care
The primary role of this position is to review certain types of compliance screens such as sanctions screening, “know your customer” screening/reviews, as well as potentially reviewing and monitoring transactions and activities to determine whether potential suspicious activity exists.
Responsibilities:
• Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization
• Agents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
• Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages on various options.
• Willing to take additional training as suggested by management.
• Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses.

Qualifications we seek in you
Minimum Qualifications / Skills
• Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as sufficient ability to understand English (except for resources providing services in English, who will be fluent in the language)
• Must have excellent written and verbal communications skills
• English language skills for all agents irrespective of Language (listening, understanding, writing, speaking) should be B2 level (according to Common European Framework of Reference for Languages) . Each vendor will independently test to ensure:
• Call Centre Experience:customer support experience via phone, email, and chat
• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
• Strong communication skills with a proactive and positive approach to tasks

Preferred Qualifications/ Skills
• High attention to details and follow through
• An effective team player who is able to also work independently
• Proven ability to deal with problems and solve them effectively
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
• Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
• Banking / Compliance is a huge plus

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.