SUMMARY

Invoice processors are assigned a portfolio of multifamily properties to create monthly invoices on Open C platform that charge residents for their respective share of utility costs. This endeavor requires the Billing Coordinator to work with internal and external customers in order to obtain the necessary information to execute the monthly billing process.

PRIMARY RESPONSIBILITIES

Responsibilities include, but not limited to:

Process Utility invoices on Prime Web and Open C tools of assigned properties. Review and analyze client utility consumption and expense data Compile and review monthly billing reports for completeness and accuracy. Process monthly utility invoices for residents within their assigned portfolio. Report customer issues to Supervisor for entry into tracking system. Communicate and document abnormal issues to the Supervisor. Complete competency training and testing as defined by the leadership of the billing team

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

High school diploma or equivalent required At least 2 years of experience in a general administrative or accounting role required Work experience in financial analysis desired Proficient knowledge of MS Word, MS Access and Excel required; general offices skills such as data processing, filing, emailing and faxing Excellent language and communication skills (written and verbal) Excellent customer service skills and telephone etiquette required Demonstrate patience and overall courteous behavior when working with internal and external customers Demonstrated successful use of problem-solving skills to achieve department objectives Strong organizational ability; must be able to handle multiple tasks simultaneously; detail oriented Able to sit or stand for frequent periods in the same location with some opportunity to move about Able to stoop or lift light material (typically less than 8 pounds) Overtime is required during the “heavy” billing period each month; sufficient notice will be given.