Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Process Associate, Mailroom Associate

We are looking for mailroom senior process associates. On site 100% return to office in Richardson, TX.

Responsibilities

Incoming Mail Process

· Customer Check payments

· Sort incoming customer checks by client

· Open and accurately log customer check details as per SOP

· Audit check log for accurate details

· Deposit checks into appropriate bank accounts.

· Research checks details to accurately identify customer

· Customer Correspondence

· Open all incoming customer mail.

· Scan incoming mail into correct Sharepoint folder

· Filing Mail

· Open all incoming Filings mail.

· Sort mail as per SOP

· Send recorded documents to El Paso office for additional processing

· Track incoming and outgoing rejections

· Review and correct documents

· Contact county recorders as needed to fix rejections

· Process check requests for fee issues/changes, expired checks, etc.

· Failure to work through rejected filings could result in legal risk and SLA misses

· Adjust processes to new client/jurisdiction requirements as needed

· Other Incoming Mail

· Store and scan original Title documents for Harley Davidson

· CCFC original documents need signature and storage

Outgoing Mail Process

· Filing Mail (UCC, FIX PUC)

· Printing of all UCC related documents as per SOP.

· Ensures printed documents are packed to standards and meet quality standards set by local recorders for processing.

· Ensures proper postage is used for each mail piece.

· Delivers completed documents to USPS personnel or mailboxes for shipping.

· Ensures completion of all required batches as per SLA

Outgoing Customer Refunds

· Printing of customer refunds on Client specific check stock.

· Package customer check into appropriate envelope.

· Ensure proper postage is calculated and used.

· Outgoing Customer Correspondence Invoices

· Print customer invoices as required

· Print “ad hoc” Voice requested materials

· Package appropriately all correspondence/invoice

· Ensure proper postage is calculated and used.

· Monitor mailing supplies

· Monitor client check stock

Other Work from Office Tasks

· Notary responsibilities

· PUC documents need to be signed and notarized for Sunrun and GoodLeap clients.

· Sales/Property Tax Documents –

· Tax team has tax related documents and payments that need to be physically mailed.

·

Qualifications we seek in you

Minimum Qualifications / Skills

· Attention to Detail

· Notary

"The approximate annual base compensation range for this position is $18 per hour. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity."

“Los Angeles, California based candidates are not eligible for this role. Richardson, TX area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.