Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job DescriptionRoles & Responsibilities:
Services Management for Purchasing and logistics back office services (Order Center)
Responsible for customer deliverables, monthly reporting and delivery confirmation, Risk management and OPLs.
Responsible for requirement gathering, topic migrations and successful implementation.
Responsible for deliverable allocation to the project team
Responsible for identifying the training needs and competency development for the project team.
Responsible for career planning of the project associates.
Responsible for skill hunting, recruitment and outsourcing.
Responsible for customer receivables.
Responsible to identify productivity improvements and implement the same.
Accountable for team’s delivery performance.
Accountable of the quality of customer deliverables.
Accountable for self and team’s training/upskilling fulfillment.
Accountable for associate’s feedback management.
Support for customer acquisition, identify opportunities and presales activities.
Support to prepare proposals, contracts, customer billing.
Support to improve customer satisfaction index/ net promoter score.
Required skills:
Procurement knowledge and experience
Strong analytical skills to absorb customer requirements to translate into actionable topics
Be the technical SPOC for the customers for the services.
Should be able to lead a team of 50+ team members working in multiple projects
Strong communication and leadership skills
Basic business management skills
Additional information (Nice to have)
Understanding of Agile methodologies
Handling end to end projects over its life cycle
Value stream/ domain knowledge
Excellent Team managing skills
QualificationsAny degree
Additional Information10+ years of experience in Purchasing and Order management areas.