The Lead to Cash Process Delivery Specialist has process knowledge and experience across the business processes supported for their clients; understands a client's strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client's core business processes.

1. Manage assigned AR portfolio
2. Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
3. Respond to inquiries from internal and external customers
4. Do a reconciliation of accounts or research on disputed AR
5. Coordinate resolution of customer disputes
6. Prepare or update Desktop Procedures (DTP)
7. Attend to incoming calls relating to payments, disputes, invoice concerns and other issues