**Introduction** In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You can include this sentence for BPO/CPSD role: In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** ESSENTIAL FUNCTIONS: • Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment • Independently collect past due invoices by contacting customers via phone, email, or portal • Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications. • Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment. • Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log. • Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company. • Preparation of weekly aging report and prioritize accounts based on overdue status. • Account review for credit releases. **Required technical and professional expertise** • Professional/commercial collection experience • Must have the ability to define and solve problems. • Must be self-motivated, work independently with minimum supervision, and be an effective team player. • Excellent verbal and written communication skills required. • Excel/ Word skills including Pivot tables, VLookups and other formulas. • SAP/CRM experience **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage.