**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** Your Role and Responsibilities : The Process Delivery Specialist has process knowledge and experience across the business processes supported for their clients; understands a client's strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client's core business processes. Prioritizes tasks and choosing methods. Skills: Environment: Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities. Communication/Negotiation: Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination. Problem Solving: Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources. Recommends improvements to established procedures. Contribution/Leadership: Responsible for a variety of interrelated processes within well established procedures. **Required technical and professional expertise** * At least 6 months - 1-year experience in an administrative or customer care environment * Good working proficiency in computer skills and MS Office * Fluency in English * High School Diploma/GED **Preferred technical and professional experience** * Previous experience of working in a recruitment and/or HR environment * Bachelor’s Degree