**Introduction** A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.    You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.    Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.    **Your role and responsibilities** As Senior Service Associate -Reporting, you are responsible to provide inputs, analyse and process reports for HR Related Business Operations across multiple domains. * You will provide data for any internal business controls team as required and for audits * Ensure compliance to the client’s existing standards * Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references, and case studies from the account Keep systems updated and send out status notifications as required. **Required technical and professional expertise** * 4-5 years in Business / Operations Reporting for any International IT / ITES Company * Strong knowledge of Advance Excel & Macros. * Excellent communication skills in English both oral and written * Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans * Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business * Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements * Excellent Customer Service skills - ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work - the ability to work well within the team is key to this role **Preferred technical and professional experience** * Ambitious individual who can work under their own direction towards agreed targets/goals. * Ability to work under tight timelines and have been part of change management initiatives. * Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Enhance technical skills by attending educational workshops, reviewing publications etc.