Key responsibilities:
Create and operate a governance framework encompassing all ITSM-owned processes
Assess the ITSM processes against governance framework and global process management expectations
Onboard new processes into the ITSM process framework, as needed
Manage ITSM governing bodies and the path for risk and issue escalation
Write, maintain and improve policies, controls, risk indicators, and control monitoring metrics for ITSM-owned processes
Perform ITSM process control effectiveness periodically, identifying gaps and opportunities
Drive design improvements on flows, procedures, performance indicators, and operational metrics in collaboration with process teams
Perform other duties as assigned

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