Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Quality Assurance

Responsibilities
Actively listen review the work performed by the team, making sure all is done according to compliance to our policies and be able to rate that work in multiple parameters.
Monitor and report agent-wise and team level quality, conduct calibration, performing fraud and compliance audits.
Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives.
Investigate escalations of inaccurate and/or improper course of action/decisions to understand the root cause(s) and implement corrective steps to improve quality.
Analytical bent of mind with the ability to root cause basis data and drive decisions
Keep a pulse on the agent's knowledge and skill gaps, share the gap and help training team in creating a solution.
Keep up to date and proficient in processing voice and products.
Providing feedback, coaching, and mentoring to Personnel as needed, and working closely with the operation Team Leaders and Personnel to meet the relevant Key Performance Indicator.
Collect and share insights on process improvement, with training, operations and/or client

Qualifications we seek in you
Minimum Qualifications
Proven track record of reaching and exceeding sales goals.
Excellent communication and interpersonal skills, good at work under pressure.
Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
Excellent communication and presentation skills.
A team player and collaborator

Preferred Qualifications
Experience working in a Quality environment for call centers or similar industry; Except for internally promoted candidates with TikTok experience approved by the Senior Operations Manager
Expert knowledge of social media, mobile apps, and digital and mobile marketing.
Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
Experience working in a sales or account management role with small businesses.

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.