Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Customer Care

Responsibilities
o Provide relevant consultative support and assist customers in achieving the best possible resolution to their challenges.
o Exemplify the brand
o Respond to and resolve escalated customer inquiries in a timely and professional manner.
o Investigate complex customer issues and identify root causes.
o Work with other teams to develop and implement solutions to customer issues.
o Escalate critical issues to the appropriate team.
o Stay up to date on client’s products and services, as well as industry best practices.
Qualifications we seek in you
Minimum Qualifications / Skills
Education qualification: High School and above.
Strong understanding of social media products and services
Excellent customer service skills, including the ability to communicate effectively and empathize with customers.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills
Ability to prioritize and manage multiple tasks simultaneously.

Preferred Qualifications/ Skills
experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.