Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Customer Care

In this role, the PDTSL is responsible for liaising between the Operations Leader/Manager and the team of associates, to ensure that client services are delivered promptly and accurately in accordance with the Service Level Agreement.

This role involves investigating and analyzing deductions, collaborating with cross-functional teams and implementing corrective actions to prevent future discrepancies, maintaining a high level of accuracy, providing mentorship and development to associates, facilitating team meetings/presentations to stakeholders.

Responsibilities

Execute assigned A/R targets in line with AOP

Conduct detailed, effective 1:1 with team members

Identify and resolve unexpected gaps impacting accounts receivable

Develop and maintain a productive, collaborative, working relationship with business counterparts

Identify opportunities continuously for process improvements in the accounts receivable and deductions management processes

Provide recommendations to streamline procedures and enhance efficiency

Participate in governance meetings at country/region level

Deliver client expectations in terms of A/R SLA’s consistently

Lead weekly/periodic operations meeting with client

Qualifications we seek in you

Minimum Qualifications / Skills

Bachelor’s degree in Accounting, Finance or related field

Previous experience in accounts receivable, deductions management, or a related financial role

Familiarity with accounting software, ERP (High Radius) systems, SAP, Trace/APEX/Forge and Microsoft Office suite

Preferred Qualifications/ Skills

Expert knowledge of end to end, business to business, accounts receivable processes including but not limited to, Cash Application, Billing, Reporting, Reconciliation and Deductions Management

Specialist in driving root cause analysis and problem resolution

Risk mitigation and escalations management

Management/leadership experience required

Ability to negotiate effectively with customers to recover funds and resolve deduction disputes

Strong verbal and written communication skills to interact effectively with internal teams and external customers

Ability to do multitasking work and good interpersonal skills

Demonstrate a high level of self-motivation, energy and flexibility

Ability to adapt to changing business needs and implement effective solutions

Understanding of the industry and customer-specific requirements related to deductions

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.