Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Trust and Safety

Adopting and implementing best practices to manage customer experience, service, quality, and efficiency. Provides clients with the best possible experience for their customers. 
 

This role will be responsible for Compliance Reporting. 

Responsibilities

Review CS tool activities logs

Review Superset and identify the potential threat.

Highlight any suspicious or major findings in real-time.

Communicate issues to mgmt.

All the activities should be thoroughly checked audited.

Corrective action should be done by the compliance team in real-time with proper documentation.

CS tool - To check the action and timing along with the losses or status of the account to ensure 100% compliance.

Zendesk - To validate the customer requests with action taken by agents.

Slack - To check the communication in case of no ticket or no CS tool note.

Google Sheet (Protected sheet) - To update all their comments and findings on real-time.

Qualifications we seek in you

Minimum Qualifications / Skills

CS Experience 

Auditing/Compliance Experience 

An eye for detail 

Organized 

Good verbal and written communication skills 

Excellent judgment and the ability to make tough calls in ambiguous situations. 

An empathetic approach to dealing with sensitive Trust Safety concerns 

Preferred Qualifications/ Skills

Proficiency in the Microsoft Office program (Word, Excel, PowerPoint) 

Strong quality focus, along with a strong ability to read, understand, and follow procedures. 

Ability to share feedback in a positive manner Must be flexible to any shift  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.