Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of [Process Developer] [Customer Care]
In this role, you will be responsible in providing specialized knowledge and expertise in healthcare products and services. S/He acts as a resource for complex cases and support our team in resolving escalated issues.

Responsibilities

This is a full-time role and would involve handling various tasks like the following:
• Serve as the primary resource for resolving complicated customer issues related to claims, policies, and procedures.
• Provide advanced knowledge in areas such as international healthcare coverage, billing processes, and member services.
• Train and mentor CSRs and TFs on specialized topics.
• Collaborate with cross-functional teams to address customer concerns and ensure high-quality service delivery.
• Stay up to date on healthcare guidelines, internal processes, and best practices.

Qualifications we seek in you
Minimum Qualifications / Skills
• Previous experience as a POC/ junior supervisor would be an advantage.
• Deep understanding of healthcare insurance products and policies.
• Ability to handle escalated or complex member issues with efficiency.
• Strong communication and training skills.
• Ability to troubleshoot and resolve technical or policy-related problems.
• Excellent attention to detail and analytical abilities.

Preferred Qualifications/ Skills
• Healthcare Experience
• Experience working in a call center or same role.
• Adaptability and Resilience
• Ability to multi-task and manage time effectively.
• Knowledge of Voice and Non-Voice domains would be an added advantage.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.