Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Customer Care
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications. 

Responsibilities  
• Use Customer’s proprietary software in to sketch residential and commercial roofs from aerial imagery, within the United States
• Analyze building architecture to complete diagrams accurately
• Communicate in English verbally and through chat using our communication platform
• Provide constructive feedback to the team
• Contribute to a shared resource workspace
• Help to document processes, create training material, and manage tasks
• Update training material
• Assist new hires as they integrate into the team environment
• Contribute to the improvement of our processes and procedures
• Respond to customer queries and customer concerns through chats and emails
• Provide support for data collection to enable Recovery of the account for end-user 
• Maintain a deep understanding of client processes and policies 
• Reproduce customer issues and escalate product bugs 
• Provide excellent customer service to our customers 
• Exhibit a capacity for critical thinking and analysis. 
• Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment 

Qualifications we seek in you
Minimum Qualifications / Skills
• HS/SHS Graduate
• Relevant experience
• Strong attention to detail
• Medium to High level computer/application proficiency- (Example: Good with navigation, operating systems, basic graphics and software usage and so on..)
• Good understanding of basic concepts in Maths like- Geometric figures, scale and measurements
• Ability to self-manage
• Proficient in the English language
• Ability to effectively manage time priorities
• Follows defined processes consistently
• Consistently takes action on feedback given
• Communicates effectively through various communication channels
• Proficiency in technical troubleshooting
• Works collaboratively

Preferred Qualifications/ Skills
• Previous experience in a customer service role chat/email/voice 
• preferred/recommended experience: Eagle view, Roofr, RoofScope
• Effective probing skills and analyzing / understanding skills 
• Analytical skills with customer-centric approach 
• Excellent proficiency with written English and with a neutral English accent 
• You should be able to work on a flexible schedule (including weekend shifts) 
• Effectively manage time and priorities

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.