Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Customer Care

In this role, you will manage collections portfolio and optimize collections activities, handle account reconciliation, and maintain strong client relationships to ensure timely payment and minimize outstanding balances. This role requires excellent communication skills, a proactive approach to dispute resolution, and the ability to work with internal and external teams to resolve payment issues.

Responsibilities

This is a full-time role and would involve handling various tasks like the following:

Collections Management:

Proactively manage a portfolio of accounts including distributors to achieve collection targets.

Monitor outstanding balances and initiate contact with customers to ensure timely payment.

Identify and escalate accounts at risk of delinquency to minimize potential losses.

Dispute Management:

Investigate and resolve discrepancies or issues causing payment delays.

Coordinate with sales and other internal departments to address customer inquiries and disputes.

Document and follow up on action plans for unresolved disputes.

Account Reconciliation:

Review and reconcile customer accounts to ensure accuracy in invoicing and payment application.

Address unapplied or misapplied payments and maintain up-to-date account records.

Customer Relationship Management:

Maintain positive and professional relationships with customers to encourage prompt payments.

Act as the main point of contact for payment-related queries and account adjustments.

Qualifications we seek in you

Minimum Qualifications / Skills 

Experience in B2B/B2C collections.

Proficiency with financial software or collections management tools.

Excellent communication, negotiation, and customer service skills.

Strong analytical and problem-solving abilities.

Preferred Qualifications/ Skills 

Familiarity with account reconciliation and end-to-end collections processes.

Knowledge of dispute resolution and customer account management.

Experience in process improvement is a plus.

Strong knowledge of MS Office applications, especially Excel and Outlook.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.