Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Customer Care

Responsibilities

Evaluate Short Term Disability claims from a medical perspective to determine a claimant’s functional abilities. This involves taking a balanced perspective of the claimant’s statements, exam notes, treating provider’s opinion, diagnostic test results, and treatment plan, in order to determine limitations and restrictions that may impact a claimant’s ability to work.

Communicate this evaluation to claims handlers by writing case notes that clearly describe your evaluation and summarize the facts that you used to make your evaluation.

Work within a computer application (Claim Vantage) to access claim information and make your evaluation.

Service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.

Resolve conflict if a difference of opinion arises.

Qualifications we seek in you

Minimum Qualifications / Skills

Excellent product/process understanding – features, benefit, procedure and guidelines 

Computer skills – MS office functions 

Excellent communication skills – comprehension, articulation, effective listening and written 

Experience working as a Nurse Case Manager in the disability field (insurance/healthcare). 

Have qualified experience in a field such as neurology, neurosurgery, orthopedics, cardiology, pulmonology, nephrology, rheumatology, or oncology. 

Be able to resolve conflict if a difference of opinion arises. 

Education:  Bachelor’s degree or higher in Nursing, though an associate degree can be acceptable if all other qualifications are met. 

Hospital or clinical experience in relevant medical fields  

Professional Certification:  Active RN license in US

Preferred Qualifications/ Skills

Have critical thinking skills, as exemplified by the ability to review medical information and make conclusions regarding an individual’s functional capacity, duration of impairment, and recommendations for next steps when appropriate. 

Have a breadth of experience with a wide range of medical conditions while also demonstrating a history of working in settings that show a depth of knowledge in at least one specific field. 

Have an ability to communicate clearly and effectively in English by oral and written means. An ability to collaborate with individuals with or without a medical background is needed.  

Be able to take feedback, be proactive, and make meaningful change as needed. 

Have basic office skills, including the ability to use a computer for email and basic Microsoft Office applications. 

Have exceptional customer service skills, excellent organizational skills, adaptability, and the ability to multi-task and prioritize 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.