Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Developer – Workday

In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction.

Responsibilities :

Monitors and manages activities to support service level agreements for Philippines

Monitors real-time agent schedule adherence

Monitors attendance

Develops and maintains scheduling information.

Scheduling, re-scheduling and optimization of meetings, coaching and other activities

Optimizes breaks the day of or day before the actual schedule

Conducts root cause analysis of SLA deviations, action plan development and resolution

Produces and analyzes daily efficiency reports

Publish reports required by stakeholders

Attends centralized or site management meeting, as required

Supports process improvements, Lean/Six Sigma projects

Other assigned tasks as required by the business

Qualifications we seek in you

Minimum qualifications

College Graduate is an advantage

Excellent comm. skills – Verbal Written

Good Excel/Presentation skills

Eye for detail and quick response time

Preferred qualifications

Good people connect with outstanding PR skills

Ability to drive compliance process adherence

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.