Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of [Process Developer], [Insurance]

Responsibilities
Knowledge Skills: Strong written and verbal communication skills. Ability to resolve conflicts that may arise in a positive and professional manner. Ability to communicate effectively over the phone and exhibits excellent listening skills. Insurance experience preferred, Bi-lingual skills plus
Job Complexity Judgment: Ability to handle multiple tasks simultaneously, readily adopts new process and initiatives, helps drive change and acceptance of change. Ability to manage competing priorities and problem-solve
Independence: Ability to work independently while fostering teamwork. Learning orientation with ability to learn and adapt quickly to technology, process and procedures
Interaction Influence: Ability to partner with newer employees.
Ability to provide exceptional customer service to include a pleasant, professional voice on the phone with a professional attitude. Learning orientation with ability to learn and adapt quickly to technology, process and procedures.

Qualifications we seek in you
Minimum Qualifications / Skills
 Education Experience: Experience in a customer service/contact center environment. High school diploma required, college graduate preferred.
 High school diploma required, Bachelor’s degree or equivalent is preferred
 Experience in a Spanish Customer Service voice account. Experience Preference – Insurance background – Disability, health, Life or PC
 Certification from an accredited Language institution
 Test of English understanding – minimum score of B1 or above
 Ability to converse in English Spanish
 Knowledgeable in using MS Office (Outlook, SharePoint and PDF)

Preferred Qualifications/ Skills
 Multi-tasking ability and probing skills
 Personality attributes:
• Emotional Intelligence and Service Attitude
• Work under pressure and meet performance metrics
• Team player, supporting and assisting colleagues whenever possible
• Open to feedback and passionate about their own learning and development
• Flexibility to shift timings

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.