Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of [Process Developer], [Customer Care]
In this role, you will be responsible for handling customer inquiries, receiving complaints, and providing information. Their role focuses on delivering high-quality, empathetic support to customers worldwide.

Responsibilities
• Handle email, back office, inbound and outbound calls from customers regarding healthcare plans, benefits, claims, and services.
• Ability to communicate in written and verbal for both English and Japanese
• Comprehension on customer inquiry is a must
• Assist customers in resolving issues related to claims processing, coverage, and pre-authorization.
• Provide information about plan details, billing, and policy updates.
• Document all interactions and resolutions in the system.
• Follow established workflows for escalating complex cases to team facilitators or their supervisors.
• Maintain up-to-date knowledge of client’s products and services

Qualifications we seek in you
Minimum Qualifications / Skills
• Strong verbal and written communication skills in both English and Japanese
• Ability to multitask in a fast-paced environment.
• Problem-solving abilities and attention to detail.
• Familiarity with healthcare insurance systems and terminology.
• Empathy and patience in dealing with customer inquiries

Preferred Qualifications/ Skills
• Able to work under minimal supervision
• Amendable to work in shifting schedules, holidays and weekends
• Willing to work in 100% onsite work setup
• Proficient in Microsoft Office applications (Excel and Powerpoint)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.