Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer (Policy Admin - Cdn GB - Sponsor Financial Services)
In this role the person will be Responsible for ensuring that premium payment on different billing modes and methods are in place by the time that the premium is due to keep the policy inforce and review reinstatement application forms for lapse policies. Has working knowledge to proficient product knowledge on basic work types.
Responsibilities
Review, analyze, interpret and validate non-complex billing and/or commissions work
Gather applicable data, calculate, prepare and complete accounting which includes Journal Entries
Summarize, adjust and balance and client premium statements and payments using excel to ensure accurate input on the administration
systems
Allocate client premium payments accurately and in a timely manner on the applicable administration systems
Support suspense management and all financial reporting and investigation processes which may include providing direction on coding of adjustments and/or completion of required coding on applicable admin system/s
Validate premiums in preparation for client renewals
Reconcile financial statements to the ASO Billing system
Interact with the Client, Underwriters, RGO’s and other CFS Staff to understand the client’s requirements or to
resolve any billing/payment related issues including outstanding payment, billing issues
Managing of non-complex inquiries coming from the client and/or different departments within Group Benefits
Consistently achieving established service commitments including both individual productivity/quality goals and service standards as defined by the department's clients
Other tasks/responsibilities as assigned/required
Qualifications We seek in you
Minimum Qualification
Graduate of Bachelor's Degree course preferably business/finance r other related courses (Internal/external)
Candidate must meet job expectations and pass all performance metrics in his/her current team (Internal)
Above average written and verbal communication skills. Ability to converse effectively using English language
Ability to clearly understand and act on presented problem statement
Ability to compose a grammatically correct, clear and concise email
Candidate must demonstrate good problemsolving skills
Speedy key boarding skills of at least 35 words per minute and strong attention to details
Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
Candidate must have a basic spreadsheet skill
Preferred qualifications/skills
Technical Skills
Fund allocation
Basic spreadsheet skill – knowledge on formatting and formulas
Research skill
Tool Specific Knowledge
Outlook
ManuConnect
Vital Objects
Work Centre
AWD
GB Mainframe
Pink Tool
Product Specific Knowledge
Knowledge of company plans/line of business, riders and benefits
Process Specific Knowledge
Able to identify the complex and non-complex transactions
Knowledge on Premiums, payments and other group/Sponsor Plan related processes
Knowledge of insurance contract law and state legislative requirement
BU and MBPS Compliance
BU and MBPS Contacts
Good understanding of Service Level/Key Metrics
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.