Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer, Sales and CommercialWe will prefer people with some analytical skills who are able to understand the process and follow the same rigorously. Responsibilities Responsible for data preparation of KPI / SLA and reporting of KPI / SLA Booking and validation of Contract Orders in the ERP system and corresponding updation to Contracts in the ERP Building a relation with clients and sales Inviting applications for the role of Process Developer - Sales Support In this role, the shortlisted candidate will be responsible to manage tasks of Sales Support and will be executing processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support and Reporting and Analysis. The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization. representatives and becoming a point-of-contact for Customer / Sales inquiries Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensuæ the right delivery, installation, and confirmation to customers for the orders placed Gather details from customers and sometimes service technicians for proper invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing on-tü-ne as per the contractual agreements Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections Follow-up on pending items with Logistics / Supply chain team for order delivery status Archival of the right set of documents for audit and compliance purposes Updating ERP regarding Customer Master details, order details, supplies, pricing, etc. Gathering information from logistics partners and informing customers regarding availability and deliveries Offering resolutions for internal updating requests: credit/ debit notes , rebates, etc. Checking and solving potential issues between client purchase orders (PO) and system information; Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient Preparing the relevant documents for the orders - Export documents (LOC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery Daily monitoring the assigned orders and exceptions validations Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc. Managing any issues, looking for solutions along with all the parties involved Work with Local markets to gather rights details or resolutions and also manage escalations, any problems, delays, inconsistencies, etc. Proposing resolution for streamlining activities and taking part in projects to implement these ideas Qualifications we seek in you Minimum qualifications Graduate SAP ERP experience Preferred qualifications/Skills Diploma / Post Graduation in business studies Excellent communication skills (English Local Language) - written and oral Any past transition experience (transfer of work to GBS environment) will be added advantage. Familiarity with MS office (Excel / Word / Power point) applications.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.