The Process Engineer is responsible for developing process automation solutions using a combination of AI tools and communication interfaces. They will need to identify, analyze, manage, support, and facilitate process improvement activities designed to drive operational excellence and best practice in Safety, Quality, Training, and Productivity across the Enterprise. This employee will be instrumental in projects in the Field Operations, Service Delivery, Billing Centers, Customer Call Centers, Shipping Warehouses, and Corporate Support functions with the result being to improve key performance indicators in the organization.  The end-purpose of this position is developmental in nature and designed to improve the management and critical thinking skills of employees looking to grow their career with the company.

Analyze workflows within and across departments to drive performance improvement and identify efficiency opportunities throughout the company Calculate ROI (return on investment) for prospective process changes Discover, define, and execute against process improvement/continuous improvement project deliverables Coordinate and facilitate meetings between internal business owners and external vendors Perform time and motion studies, cycle time analysis, and identify process waste Develop and deliver training materials to support process changes and standardization Work autonomously with business owners to automate and identify opportunity for automation Support business leaders with continuous analysis of our business processes, quantifying opportunities Support Process Improvement culture across the enterprise