Provides support to multiple services/products/processes by taking on and being responsible for associated organizational/process management related or operational tasks. At this level the process expert is required to process at least 40% of their time and 60% will be used for their role as process expert. Requires high level of proficiency and experience in own discipline. Performs varies tasks in an environment of a medium to high level of complexity. Has expertise in one end to end product or service value chain; on all aspects of a process, product, operating standards and procedures, company culture and client requirements. Has knowledge of the internal and external market and integrates this knowledge into day-to-day activity. Understands the mission and vision of the company and how the department contributes to that. Acts in line with ING rules and policies.

The level is defined based on a combination of A. proven years of experience; B. scope; C. complexity and D. risk level.