1.Change Management: End to end process familiarity and partakes to both global and local projects as SPOC covering impact and efficiency analysis which also includes participation to User Acceptance Tests and design discussions.2.Process Management: Initiates process review/discovery and provides recommendations for improvements and provides support to management by leading process enhancement drives.3.Service Delivery: Ensures projects are delivered based on agreed timelines optimizing long term impact and alignment to identified objectives. Collaborates with SMEs and equivalent stakeholders for training needs/adjustments for any new way of working.4.Agile Leadership: Coordinate cross-team dependencies and coaching/mentoring talents to harness continuous improvement through agile methodologies.