We are looking for an inspiring, approachable, and hands-on process expert displaying the following behaviors:

'Do it-Try it-Fix it' mentalityCourage and decision-making abilityTeamwork and collaborationOrganizational sensitivityAdaptability in style and approachInnovation-driven thinkingCollaboration-focused deliveryClear, open, and interactive communicationPro-active networking and stakeholder management

Your key responsibilities

Documenting (complex) "as is" and "to be" processes and journeysTranslate and implement (new) requirements in "as is" and "to be" processes andDesign, implement, and maintain a WB business process/journey frameworkSupport complex business process improvement initiatives, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirementsProvide stand-alone business cases and data analysis by using process excellence, mining, or intelligence practicesReview, challenge, and support new strategic change initiatives that aim to

develop and/or improve (new/existing) journeys/processes and quantify opportunities for improvements in digitalization, process efficiency, and effectiveness

Collate and conduct analysis of the tactical and operational information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of solutionsPerform problem root cause and resolution analysisCollaborate between the different stakeholders, and with colleagues in other teams with the aim of creating even more added value for our customers

We are looking for you if

You have strong process skills and a strategic mindsetYou have 3-5 years of relevant experience, for example in the fields of customer journey management, process expertise, product managementHaving experience with and knowledge of Lending, FM, TS, CM&A) or channels is a strong plusYou have a strong customer focusYou love to challenge the status quo and are eager to propose creative solutions to problemsYou have organizational sensitivityYou have the ability to create buy-in and engagementYou are naturally a collaborative person, who listens and invests in others to achieve common goals and at the same time pushes, where needed, to break through existing routinesYou have strong analytical capabilities, quantitative insights, and problem-solving skillsYou have a strong affinity with and experience in the Agile Way of WorkingExcellent level of English, communication, and presentation skillsBachelor/Master’s degree and relevant certifications (e.g. business process modeling, process excellence, mining or intelligence practices, Lean Six Sigma (Green/Black Belt), Agile/customer journey management