Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Process Improvement Analyst is responsible for identifying revenue generating, customer experience, and operational efficiency transformation opportunities. This would include traditional drivers (centralization, standardization, process improvement) as well as digital drivers (intelligent automation, AI and others). Responsible for iteratively analyzing current state and utilizing best practices to develop recommendations on how to improve and optimize current processes. Will work with VP to align solutions to business strategy and partner internally with stakeholders to successfully implement the initiatives.

What you'll do: 

Cultivate cross-functional relationships to gain understanding of business process, challenges, and dependencies

Continually evaluate existing technology, processes, procedures, and data usage to understand maturity of business and potential opportunities for improvement

Research internal and external best practices to recommend transformative solutions

Collaborate with internal stakeholders (technology, legal, compliance, security) to evaluate feasibility of solutions.

Build and present business cases to VP for alignment

Lead change management efforts by partnering with Project Manager, Training, and Contact Center Director to deliver solution

Embrace our Grow & Innovate shared value to focus on operational efficiencies through automation, RPA, API, AI, etc.

Ensure solutions deliver against security and compliance priorities relating to regulatory necessities and internal policies

What experience you need:

Bachelor's degree (B.A. or B.S.) and/or 5+ years related experience or equivalent combination of education and experience. At least 5 years experience in analyst, project management, or process improvement role; customer service background preferred.

Advanced computer skills particularly the Google Suite or MS Office suite

Technical requirements preferred: Workforce planning, CRM platform (Salesforce), Telephony (Google CCAI/Apect), RPA, AI

What could set you apart:

Ability to handle multiple projects concurrently in a function that is fast-paced, demanding and a high-growth environment

Demonstrate strong project management and planning skills in order to successfully manage project deliverables, stakeholders, and vendors

Timely and efficient in achieving deadlines

Creative problem solving and analytical skills

Ability to comprehend and utilize new technologies quickly   

Excellent communication skills (verbal, written, and presentation)

Ability to work effectively and cooperatively with customers, internal partners, vendors, and senior leaders

Ability to work autonomously

#LI-Hybrid

#LI-ES1

 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-St. Louis-Lackland

Function:

Function - Project, Program and Process Management

Schedule:

Full time