Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Provides Houston Methodist Business System process improvement and tool training throughout the hospital. Organizes multi-disciplinary groups that work collaboratively to solve problems, improve processes, and integrate services with other departments. Develops effective communication methods to keep staff and others informed about improvement/(re)design activities of the hospital and department.Coaches process owners, directors/managers, and staff in the use of the daily management system elements, accountability processes (huddles and performance reviews), Problem-solving and waste elimination, managing to standard work, and leader standard work.Supports reporting requests and data management/analysis functions to maximize outcomes while complying with all physician privileges, patient confidentiality, and HIPAA constraints.Acts as a model and coaches staff in effective verbal, non-verbal and written communication. Provides contributions towards improvement of employee engagement.
SERVICE ESSENTIAL FUNCTIONS
Coaches and mentors, team members and process owners to utilize a defined problem-solving process improvement methodology that analyzes and interprets data for decision-making. Develops staff by assisting them in identifying goals and process improvement opportunities and supports leadership and staff with implementing process changes.Documents data sources and organizes and synthesizes results into audience-appropriate reports and presentations. Meets or exceeds all timelines for completion.Assists with interdisciplinary team leadership/facilitation and change management within targeted service areas. Leads teams independently as assigned.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Supports the quality and accreditation efforts of the organization by establishing clinical standard work instructions during Kaizen/problem-solving-related activities. Works with accreditation and quality leaders to validate that all clinical procedures standard work instructions that guide and support patient care treatments and services are in alignment with quality and safety requirements.Leverages best practices (internal & external) and projects across multiple departments.Independently performs hospital and departmental workflow assessments/evaluations to identify improvement opportunities and determine data sets for evaluation/verification. Evaluates and provides input on the effectiveness of performance improvement initiatives and daily management activities.Assists leadership in identifying key projects that will provide the optimum benefit in improving Houston Methodist processes and performance.
FINANCE ESSENTIAL FUNCTIONS
Captures cost benefits from each improvement activity. Collaborates with departments to monitor the use of resources. Participates in cost reduction efforts through analysis of data.Develops reports of overall continuous improvement activities, including accomplishments, participation, projected activities, and anticipated needs.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSProvides compelling communication to executives throughout the hospital and makes the business case for change related to Kaizen/Lean activities. Coaches and mentors executives and leadership to become good sponsors of change related to continuous improvement.Identifies own learning needs, actively seeks opportunities for self-improvement through self-awareness and feedback and seeks continuing education opportunities to meet those needs. Completes and updates My Development plan (MDP) on an on-going basis. Ensures own career discussions occur with appropriate management.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree in industrial engineering, process engineering, applied sciences, or related field OR in healthcare/business administration with Lean management or Six Sigma Green Belt certificationMaster's degree in industrial engineering, process engineering, applied sciences or related field preferred
WORK EXPERIENCE
Five years of experience in quality engineering/process improvement or related field; may consider Houston Methodist employee with four years of experience in quality engineering/process improvement or related fieldThree years of experience in a healthcare environment preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates ability to design and lead organizational transformation - a blend of change management, coaching, and lean methodologyDemonstrates strong interpersonal skills (e.g., relationship management, appreciative inquiry, team building, and oral/written communication)Strong ability to problem solve within a team environment, and generate commitment and enthusiasm towards shared strategic initiative goalsDemonstrates the ability to lead teams through informal (versus positional) authority, and coach and develop others to ¿take the reins¿Strong leadership skills, especially in leading and motivating multi-disciplinary, cross functional teams effectively, both in terms of leading change and achieving resultsDemonstrates fundamental Lean skills (e.g., root cause problem solving, value stream mapping, A3 development) in order to understand challenges and identify process wasteDemonstrates ability to function at a high level of self-directionDemonstrates effective change management skillsIndependently identify clinical and business system requirements through process and workflow analysisUtilizes technical skills necessary to analyze current processes and understand the hospital's business system and strategy
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist Clear Lake Hospital brings the expertise and compassionate care of Houston Methodist Hospital in The Texas Medical Center – a national Honor Roll hospital – to Bay Area communities. The hospital provides a broad spectrum of adult medical and surgical care, is an accredited chest pain center, and is also acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers many inpatient and outpatient services including 3-D mammography and other state-of-the-art imaging, labor and delivery with a level II neonatal ICU, Cancer Center of Excellence, advanced laparoscopic surgery, comprehensive orthopedics and sports medicine, neurology, urology and otolaryngology. Also, Houston Methodist Clear Lake Hospital is honored to be the only hospital in the bay area to have a Grade A rating from Leapfrog Hospital Safety Grading.
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Houston Methodist is an Equal Opportunity Employer.
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