Process Improvement Manager II (Hybrid - Buffalo, NY)
M&T Bank
**Overview:**
Responsible for leading significant process improvement projects and initiatives for efforts crossing one or more business lines using a strategic approach. Uses tools from Six Sigma, LEAN, Project Management and Change Management to consult with the business and executive management to develop strategic recommendations and improve Bank-wide and cross business processes at an enterprise level.
**Primary Responsibilities:**
+ Direct development of continuous improvement initiatives for multiple projects, consult with, and influence internal contacts at all levels across the Company, creating value and buy-in as the lead process improvement transformation partner.
+ Lead process improvement initiatives through the use of measurements, analysis and discussion of process alternatives to arrive at viable solutions and best practices.
+ Prepare recommendations for presentation to senior management for the prioritization and execution of process re-engineering efforts.
+ Manage and develop project plans and/or execution framework for assigned activities.
+ Identify and document opportunities for process automation (e.g. robotics); develop business case.
+ Communicate project status, issues and risks to project sponsor on a regular basis.
+ Ensure sustainable measurement systems for key deliverables are in place for each project.
+ Develop business case and project benefits and monitor actual results against projected benefits.
+ Communicate Process Re-engineering efforts to senior managers through formal and informal channels to ensure their awareness and support as well as identify any issues.
+ Facilitate decision-making sessions with senior managers across multiple areas of the Bank to obtain consensus and direction on organizational change and Project and Process efforts
+ Coach and mentor less experienced process practitioners, business partners, and participants in Bank-wide process excellence training programs on process improvement methodologies and change management.
+ Drive implementation of solutions within the business where required.
+ Responsible for measuring, tracking and reporting of benefits on an ongoing basis up through one year after project completion.
+ Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
+ Promote an environment that supports diversity and reflects the M&T Bank brand.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
This position manages and executes Process Re-engineering projects impacting multiple lines of business within a division to improve efficiency, reduce expenses and provide improved service to customers.
**Supervisory/Managerial Responsibilities:**
Not Applicable
**Education and Experience Required:**
Bachelor’s degree and a minimum of 5 years’ relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ relevant work experience
Six Sigma Green Belt, Lean Certified or Agile Certification
Strong verbal and written communication skills
Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide
Experience handling multiple tasks and working under time constraints in support of various assignments
Demonstrated leadership or management experience
**Education and Experience Preferred:**
Minimum of a Bachelor's degree in a technical, finance, or business discipline
Minimum of 6 years’ relevant experience
Financial services experience
Certified Six Sigma Black Belt
Self-motivated
Results-driven
Well organized individual
Ability to think strategically
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Buffalo, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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