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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions.

Experience

Four years of experience in process improvement or business analysis in healthcareExperience in revenue cycle, finance, or project managementExperience in leading teams and facilitating workshops from start to finish with measurable results and operational impact

Preferred Qualifications

Master's degree in healthcare, business, or related fieldCertification in facilitation, process improvement, project management, or related fieldManagement of large statistical data with proven analysis skills (e.g., clinical, operational, customer service)Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact

Education

Bachelor's degree or 10 years of experience in revenue cycle at managerial level

Certification Summary

Epic Systems (revenue cycle) within one year of employment

Knowledge, Skills, and Abilities

Demonstrated critical thinking and process improvement skillsIndependent judgment and action skills in order to facilitate needed change in practiceStrong verbal and written communication skills for one-on-one interaction and facilitating group discussionsSelf-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneouslyDemonstrated supervisory, instruction, and/or mentoring skillsProficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio)Demonstrated statistical analysis skills (clinical, operational, customer service, financial)

Job Responsibilities

Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.Communicates team recommendations effectively.Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.Develops supporting instructional materials that enhance the learning objectives.Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance.Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign.Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects.Develops quality, service, and financial metrics to assess the overall success of improvement efforts.Evaluates and implements new initiatives that assist in the achievement of system goals.Maintains professional development by expanding knowledge base of methodologies and techniquesParticipates in the achievement of organizational-directed department goals.Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle).

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Quality